Terms of Service for Performance Dashboard

Effective Date: September 24, 2025

Welcome to the Performance Dashboard ("Service"). By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the Service.

1. Acceptance of Terms

By using the Performance Dashboard, you confirm that you are at least 18 years old or have the legal capacity to enter into this agreement. These Terms govern your access to and use of the Service, including any content, functionality, or services offered through it.

2. Description of Service

The Performance Dashboard is a web-based platform designed to track, analyze, and visualize performance metrics for individuals or businesses. The Service may include features such as data analytics, reporting tools, and customizable dashboards.

3. User Responsibilities

• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Prohibited Activities: You agree not to use the Service for any unlawful purpose, to upload malicious code, or to interfere with the Service's functionality.
• Accurate Information: You agree to provide accurate and up-to-date information when using the Service.

4. Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data.

4.1 Information We Collect

• Personal Information: When you sign up for the Service, we may collect your name, email address, and payment information.
• Usage Data: We collect data on how you interact with the Service, such as IP addresses, browser types, and pages visited.
• Cookies: We use cookies to enhance your experience and track usage patterns. You can manage cookie preferences through your browser settings.

4.2 How We Use Your Information

• To provide, maintain, and improve the Service.
• To process payments and communicate with you about your account.
• To analyze usage trends and optimize the Service's performance.
• To comply with legal obligations.

4.3 Data Sharing

• We do not sell your personal information.
• We may share your data with third-party service providers (e.g., payment processors, hosting services) to operate the Service.
• We may disclose your information if required by law or to protect our rights.

4.4 Data Security

We implement reasonable security measures to protect your data, but no system is completely secure. You use the Service at your own risk.

4.5 Your Rights

You may request access, correction, or deletion of your personal information by contacting us at designpalm01@gmail.com. You may also opt out of marketing communications at any time.

5. Refund Policy

We strive to ensure your satisfaction with the Performance Dashboard. Our Refund Policy is as follows:

• Eligibility: You may request a refund within 14 days of your initial subscription purchase if you are dissatisfied with the Service.
• Non-Refundable Cases: Refunds will not be issued for:
  • Subscriptions renewed after the initial 14-day period.
  • Failure to cancel a subscription before the renewal date.
  • Partial use of the Service during the subscription period.
• Request Process: To request a refund, contact us at designpalm01@gmail.com with your account details and reason for the request. Refunds will be processed within 7-10 business days to the original payment method.
• Trial Periods: If you are on a free trial, no charges apply, and no refunds are necessary for trial usage.

6. Subscription and Payment

• Subscription Plans: The Service may offer various subscription plans, which may include monthly or annual billing options.
• Automatic Renewal: Subscriptions automatically renew unless canceled at least 24 hours before the renewal date.
• Payment: You authorize us to charge your chosen payment method for the subscription fees.

7. Termination

• By You: You may terminate your account at any time through the Service’s account settings or by contacting us.
• By Us: We may suspend or terminate your access to the Service for violation of these Terms, non-payment, or other reasonable grounds.
• Effect of Termination: Upon termination, your access to the Service will cease, and any outstanding fees remain payable.

8. Intellectual Property

All content, trademarks, and intellectual property associated with the Service are owned by Design Palm or its licensors. You may not copy, modify, or distribute any part of the Service without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Design Palm shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. The Service is provided "as is" without warranties of any kind.

10. Governing Law

These Terms are governed by the laws of Zambian Republic, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Lusaka.

11. Changes to Terms

We may update these Terms from time to time. You will be notified of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms, the Privacy Policy, or the Refund Policy, please contact us at:
Email: designpalm01@gmail.com
Address: Siavonga, Southern Province, Zambia